Terms of Service

InstantShift provides AI-assisted staff scheduling, timekeeping, and payroll-export tools for Australian businesses. Features may change, improve, or be discontinued over time.

• You are responsible for the accuracy of the information you enter, including employee details and pay rates.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must ensure you have a lawful basis to add and process the details of any employee you enter into the Service.

InstantShift applies Modern Award rates, penalty rates, and rostering rules to help you produce compliant schedules and pay estimates. These calculations are provided as a decision-support tool. They do not constitute legal, industrial-relations, or financial advice, and you remain responsible for verifying that your rosters, pay, and record-keeping meet your obligations under the Fair Work Act and applicable awards. Award data may change and there may be a delay before updates are reflected.

Where you connect a payroll provider (such as Xero) and export timesheets, you are responsible for reviewing the exported data before it is used to pay staff. We are not responsible for pay outcomes resulting from data you have exported.

You agree not to:

• Use the Service for any unlawful purpose or in breach of any applicable law.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer or resell the Service except as permitted by law.

Paid plans are billed as described at the time you subscribe. Fees are exclusive of taxes unless stated otherwise. You can cancel at any time; access continues until the end of the current billing period, and fees already paid are non-refundable except where required by law (including under the Australian Consumer Law).

Your use of the Service is also governed by our Privacy Policy. You retain ownership of the data you enter. You grant us a limited licence to host and process that data solely to provide the Service to you.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service is provided on an “as is” and “as available” basis to the extent permitted by law.

Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to those rights, to the maximum extent permitted by law our liability arising from or in connection with the Service is limited to the amount you paid us for the Service in the 12 months before the relevant claim, and we are not liable for indirect or consequential loss.

You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms or use the Service in a way that risks harm to others or to our systems.

We may update these Terms from time to time. Material changes will be reflected by updating the effective date above, and continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of Australia. You submit to the non-exclusive jurisdiction of the courts of Australia.

Questions about these Terms can be sent to support@instantshifts.app.